The Listening Room what is this?

The Listening Room gives you the opportunity to offload in a private space. Here you can talk to a one of our helpers, who have counseling backgrounds, who will help you explore and understand what is going on for you. This is not a counseling service but we do know that it often helps to talk it through and may help you take the next step.

When you come on to the site you will need to click on the 'Listening room in the bottom right hand corner of the screen to  see whether one of our helpers is available. If a helper is available you will see the 'I want to Chat' message, when you type in your message and submit.   You will see a message ' you are in a queue and an advisor will be with you shortly'...   The helper will respond to you within a minute to either find out more about your issue, or to ask you to bear with them for a few minutes if they are conversing with another member. If the helper is not currently on line you will see a message letting you know that there are currently no helpers on line and letting you know when a helper will next be available. 

The time of day the 'Listening Room' service is offered will vary until we find times that are suitable for most people.

We are trialling this service at the moment. To make sure we get it right, your feedback and comments about how you found it are really important. If you have any comments, then please do email admin@theparentconnection.org.uk with your feedback.